FAQs

H&F Frequently Asked Questions (FAQs)

Welcome to our FAQ section! We know you may have questions, and we’re here to provide the answers you need.

At H&F, your satisfaction is our priority, so let’s dive right in! If you have other questions, please just send it to Support@hfstudio.in.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

H&F Frequently Asked Questions (FAQs)

Your happiness is our mission! If you’re not completely in love with your purchase, you can return or exchange items within 07 days of receiving your order. Just make sure items are unworn, unwashed, and in their original packaging. For all the details, check out our [Return & Exchange Policy].

We know the excitement of receiving your new lingerie! We process and ship orders within 1-2 business days. Here’s what you can expect::

• Standard Shipping: Arrives in 3-7 business days. • Express Shipping: Need it fast? Get it in 1-3 business days! You’ll receive a tracking number to follow your order’s journey.

Absolutely! Enjoy free shipping on orders over ₹498. It’s our little gift to you for choosing H&F!

Shopping with us is easy! We accept all major credit & Debit cards (Visa, Master Card, G-Pay, Phone Pay, American Express), PayPal, and other secure payment options. Your information is safe with us!

Once your order ships, we’ll send you an email with a tracking number. You can follow your package’s adventure on our website or the carrier’s site. We want you to stay connected with your order!

Oh no! If your order arrives damaged or incorrect, please contact our customer service team right away. We’ll make it right and ensure you get exactly what you ordered—no worries!

We process orders quickly, but if you need to make a change or cancel, please reach out to us as soon as possible. Before Your Order Dispatched We’ll do our best to accommodate your request!

To keep your lingerie looking fabulous, we recommend hand washing in cold water and laying it flat to dry. Always check the care label for specific instructions!
Yes! H&F gift cards are the perfect way to treat someone special—or yourself! Check our website for more details on purchasing gift cards.

We’re just a message away! If you have questions or need assistance, reach out to our friendly customer service team:

• Email: Support@hfstudio.in

• Phone: +91-9916425510

• Live Chat: Available on our website during business hours.

Unable to find satisfactory answers ? Contact Support