H&F Return & Exchange Policy.
At H&F, your comfort and satisfaction are our top priorities. We’re here to make your shopping experience as smooth and enjoyable as possible. If you need to make a return or exchange, we’ll gladly assist within our policy guidelines below.
Returns Policy
1. Eligible Products: To maintain the highest hygiene standards, innerwear and intimate items (such as bras, panties, shape wear, and undershirts) are non-returnable. However, if you receive an incorrect or defective item, we’ll make it right with a replacement or refund.
2. Return Timeframe: Contact our Customer Care Team within 7 days of receiving your order if you believe a return is necessary.
3. Condition Requirements: Items must be unused, with tags intact, and in their original packaging. Returns that don’t meet these criteria will not be processed, so please ensure items remain in new condition.
Exchange Policy
• Size Exchange: We understand that finding the right fit is important. For unopened, unworn innerwear, we offer a one-time size exchange within 7 days of delivery, depending on availability.
• Exchange Process: Reach out to us at Support@hfstudio.in with your order number and desired size. Once the original item is received and verified, we’ll promptly ship the new size.
• Stock Availability: Exchanges are processed as quickly as possible, but please note that availability may vary. If your requested size is unavailable, our team will contact you with alternative options.
Refunds & Processing
• Refunds: Approved refunds will be credited back to the original payment method within 7-10 business days after the item passes inspection. A confirmation email will be sent to you once the refund is processed.
• Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective item.
• Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping method for your return to ensure it reaches us safely.
Quality Assurance
Each item undergoes careful inspection before shipment to ensure it meets our quality standards. However, if you find a defect, contact our team within 48 hours of receipt so we can promptly address the issue.
How to Contact Us
For any questions or to initiate a return or exchange, please email our Customer Care Team at Support@hfstudio.in We’re here to make sure your experience with H&F is a positive one, every step of the way!
Thank you for choosing H&F. We’re honored to be a part of your journey toward comfort and style!.
